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Service Quality

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+974 4456 5222 ecommerce@carsonlogistics.net

Main Office:
CARSON Logistics W.L.L
P.O. Box 30706
Doha, Qatar

Postal Quality of Service (QoS) Statement

Effective Date: 5 March 2025
Compliance: Issued in compliance with CRA Regulation on Postal QoS – The President of the Communications Regulatory Authority Decision No. (17) of 2025.

Carson Logistics W.L.L is fully committed to transparency and compliance with national postal service quality regulations. As per our licensed operations, we offer B2C delivery services in partnership with commercial clients. We do not offer over-the-counter or direct-to-consumer (C2C) postal services.

This notice outlines our Quality of Service (QoS) Metrics as required by the Communications Regulatory Authority (CRA).

1. Nature of Services Offered

a. Domestic Deliveries:

  • Last-mile delivery services within Qatar under exclusive B2C contracts
  • Services include On-Demand (express) and Scheduled Same day deliveries

b. International Deliveries:

  • Provided under end-to-end logistics contracts with clients B2C contracts
  • Currently not available to individual consumers (C2C)

2. Scheduled Quality of Service (QoS)

a. Domestic Deliveries

Service Type Delivery Commitment Cut-off / Acceptance Time
Domestic On-Demand - Express Within 1 hour of order placement Subject to SLA & delivery location
Domestic On-Demand - Standard Within 2 hours of order placement Subject to SLA & delivery location
Domestic Scheduled - Standard Same-day within defined time window Client contract based (SLA)

b. International Deliveries

Service Type Delivery Commitment Cut-off / Acceptance Time
International (1st Attempt) Within 24 hrs of arrival at Doha Carson Hub Subject to verified address & contact details provided
International (Delivered) Within 3 days following the arrival at Doha Carson Hub Subject to verified address & contact details provided

3. Factors That May Affect Delivery Time

Incorrect or Incomplete Address

Orders may be delayed if recipient details require verification

Recipient Unavailability

Failed delivery attempts due to recipient absence can impact overall service time

Regulatory or Customs Delays

International shipments may be affected by customs clearance timelines

Force Majeure Conditions

Extreme weather, national holidays, or government-imposed restrictions may delay service

Contact Information

For any questions or to review your specific delivery SLA, please contact: